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ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension [Skip to content](/content/pages/returns-exchanges?pb=0#MainContent/index.html) \\ **Pillow**](/content/collections/sensory-pillows/index.html) \\ **Weighted Blankets**](/content/collections/weighted-blankets/index.html) \\ **Pillow Boots**](/content/collections/pillow-boots/index.html) \\ **Sleep Masks**](/content/collections/sleep-masks/index.html) ### Suggested Searches [Home Decor](/content/blogs/the-lay-low/tagged/home-decor/index.html) [Lifestyle](/content/blogs/the-lay-low/tagged/lifestyle/index.html) [Pillow](/content/blogs/the-lay-low/tagged/pillow/index.html) [Self Care](/content/blogs/the-lay-low/tagged/self-care/index.html) [Sleep Science](/content/blogs/the-lay-low/tagged/sleep-science/index.html) ## OUR POLICY # Returns & Exchanges [**Exchanges** \\ I’d like to exchange my item for something else.](mailto:hello@bearaby.com) [**Returns** \\ I’d like to return my item.](mailto:hello@bearaby.com) [**Quality Guarantee** \\ I received a defective item.](/content/pages/contact-us/index.html) ### International I’d like to arrange a return or exchange from Canada. ### LEARN MORE ## Frequently Asked Questions ### What if I want to cancel or change my order? If you’d like to change or cancel your order, please email us as soon as possible at hello@bearaby dot come or get in touch via [this contact form](/content/pages/contact-us/index.html). Unfortunately, no orders can be canceled once they have been processed and fulfilled by our warehouse, but our team will do our best to help! Please note that if you cancel your order before it ships out, we will automatically initiate a refund to your credit card or original method of payment. Credit will be received within 15 days, depending on your card issuer's policies. ### How do exchanges work? If you’re not completely in love with your purchase, we offer a 30-day exchange window on all our products\*, provided your product is in tip top shape and your shipping address is within the contiguous US. To arrange an exchange, click [here](https://bearabystore.fratereturns.com/). \*Please note that gift cards and small Huggets are not exchangeable and non-refundable. Orders shipped outside the contiguous US are not eligible for returns or exchanges. ### Do you charge a processing fee? Please keep in mind that we do charge a processing fee for each item returned. This fee helps us to cover the cost of inspecting and processing the return at our warehouse and fulfillment facilities. \- $7.99 USD per item for Dreamer. \- $9.99 per item for the SoftForm Pillow. \- $14.99 USD per item for Calmer, Snuggler, Lounger, Cuddler, Cuddler Cover, Pillow Boots, Ocean Napper, Napplings (5 & 7 lbs), medium and large Huggets, Muslin Cocoon, Plushknit Cocoon, 10 lb Napper, Travel Napper, and Bearabuddies. \- $19.99 USD per item: 15, 20, and 25 lb Nappers & the 20 lb Queen Hugger. \- $24.99 for 25 lb King Hugger. This fee helps us to cover the cost of inspecting and processing the return at our warehouse and fulfillment facilities. ### How quickly can I expect my refund? Once your return is processed, we will initiate a refund automatically to your credit card (or original method of payment). Credit will be received within 15 days, depending on your card issuer's policies. Please keep in mind that we do charge a return processing fee as follows. \- $7.99 USD per item for Dreamer. $9.99 per item for the SoftForm Pillow. \- $14.99 USD per item for Calmer, Snuggler, Lounger, Cuddler, Cuddler Cover, Pillow Boots, Ocean Napper, Napplings ( 5 & 7 lbs), medium and large Huggets, Muslin Cocoon, Plushknit Cocoon, 10 lb Napper, Travel Napper, and Bearabuddies. \- $19.99 USD per item: 15, 20, and 25 lb Nappers & the 20 lb Queen Hugger. \- $24.99 for 25 lb King Hugger. This fee helps us to cover the cost of inspecting and processing the return at our warehouse and fulfillment facilities. This fee helps us cover the inspection and processing fees at our warehouse and fulfillment facilities. ### How do returns work? We understand that sometimes things don’t work out as planned. That’s why we offer a 30-day return window. Provided you haven’t washed your item yet, the original branded label is still attached and your shipping address is within the contiguous US, you can return your product. To start your return, click [here](https://bearabystore.fratereturns.com/). We charge a processing fee for each item returned. \- $7.99 USD per item for Dreamer. \- $9.99 per item for the SoftForm Pillow. \- $19.99 USD per item: 15, 20, and 25 lb Nappers & the 20 lb Queen Hugger. \- $24.99 for 25 lb King Hugger. This fee helps us to cover the cost of inspecting and processing the return at our warehouse and fulfillment facilities. Please note that gift cards and small Huggets are not exchangeable and non-refundable. Orders shipped outside the contiguous US are not eligible for returns or exchanges. ### Is return shipping free? Yes, when returning an item in the 30-day window return shipping is free. Please keep in mind that we do charge a processing fee for each item returned. We charge a processing fee for each item returned \- $7.99 USD per item for Dreamer. \- $9.99 per item for the SoftForm Pillow. \- $19.99 USD per item: 15, 20, and 25 lb Nappers & the 20 lb Queen Hugger. \- $24.99 for 25 lb King Hugger. This fee helps us to cover the cost of inspecting and processing the return at our warehouse and fulfillment facilities. Cargo Care Add shipping protection to your order, and protect your precious cargo. (contiguous US only) [Claims Policy Summary](/content/pages/shipping-claim-policy/index.html) - Choosing a selection results in a full page refresh. shop.app # shop.app is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension Unlock Your Reward To claim, let us know: What are you shopping for today? Weighted BlanketsPillowsSleep MasksOther Over 450k+ Deep Sleepers.